1. Eligibility for Returns & Refunds
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Timeframe: Returns/exchanges accepted within 14 days of delivery for non-personalized items. Personalized/customized items are non-returnable unless defective/damaged.
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Condition: Items must be unused, in original packaging with tags intact. Sale/discounted items may be final sale.
2. Process
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Initiation: Customers must log in to their account, select the order, and request a return/exchange via the portal.
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Free Reverse Pickup: Offered for returns within India (2 attempts). Customers in non-serviceable areas must self-ship to the our office address at C-11/8, 2nd Floor, Yamuna Vihar, Delhi - 110053.
3. Refunds
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Timing: Processed within 5-7 business days after inspection. Refunds are issued to the original payment method or as store credit.
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Restocking Fee: Some competitors charge up to 20% but Zingy could waive this for goodwill.
4. Exceptions
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Non-Returnable: Personalized items, perishables, and sale products (unless defective).
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Damaged Items: Report within 14 days of delivery for replacement/refund.
5. International Orders
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Shipping Fees: Customers bear return shipping costs and customs duties.
To learn more about our delivery timelines, carriers, and additional charges, please check our Shipping Policy
