1. Eligibility for Returns & Refunds
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Timeframe: Returns/exchanges accepted within 14 days of delivery for non-personalized items. Personalized/customized items are non-returnable unless defective/damaged.
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Condition: Items must be unused, in original packaging with tags intact. Sale/discounted items may be final sale.
2. Process
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Initiation: Customers must log in to their account, select the order, and request a return/exchange via the portal.
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Free Reverse Pickup: Offered for returns within India (2 attempts). Customers in non-serviceable areas must self-ship to the our office address at C-11/8, 2nd Floor, Yamuna Vihar, Delhi - 110053.
3. Refunds
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Timing: Processed within 5-7 business days after inspection. Refunds are issued to the original payment method or as store credit.
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Restocking Fee: Some competitors charge up to 20% but Zingy could waive this for goodwill.
4. Exceptions
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Non-Returnable: Personalized items, perishables, and sale products (unless defective).
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Damaged Items: Report within 14 days of delivery for replacement/refund.
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Special Policy for Personalized Children’s Story Books
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Design Alterations: Because each story book is uniquely crafted for your child, we put immense love and effort into every design. We happily provide up to three (3) rounds of alterations or design changes to make sure the book is just right.
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Cancellation & Partial Refunds: If you remain unsatisfied with the artwork even after multiple revisions, we respect your decision. In such rare instances, we will issue an 80% refund of the order value. The remaining 20% is retained as a design fee to fairly compensate our creative team for the hard work and time invested in custom illustrating your book.
5. International Orders
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Shipping Fees: Customers bear return shipping costs and customs duties.
To learn more about our delivery timelines, carriers, and additional charges, please check our Shipping Policy
