Terms of Service
Last Updated: November 6, 2025
Welcome to Zingy Gifts (operated by Nexmark Digital). By using zingygifts.com, you agree to these terms. If you disagree with any part, please don't use our site.
1. About These Terms
These Terms of Service govern your use of our website and purchase of products. We may update these terms occasionally—major changes will be posted here with the updated date.
Our Platform: We use Shopify for secure e-commerce operations, ensuring safe transactions and reliable service.
2. Who Can Use Our Site
✓ You must be 18+ to make purchases
✓ If ordering for minors (custom story books, personalized gifts), you confirm you're their parent/guardian
✓ You're responsible for keeping your account credentials secure
✓ One account per person—no sharing login details
3. Ordering & Payment
Product Availability
- Products are subject to availability
- Colours may vary slightly due to screen display differences
- We reserve the right to limit quantities per customer
Pricing
- All prices are in Indian Rupees (₹) including GST
- Prices can change without notice (won't affect existing orders)
- Payment is processed securely through our payment gateway
Order Confirmation
We may refuse or cancel orders if:
- Payment fails or fraud is suspected
- Product is out of stock
- Shipping address is undeliverable
- Bulk/reseller orders without prior arrangement
For refunds and cancellations, see our Refund Policy.
4. Custom & Personalized Products
When ordering customized items (story books, photo gifts, engraved products):
Your Responsibilities:
- Provide accurate personalization details (names, dates, photos)
- Ensure you have rights to use any uploaded images
- Review proof/preview carefully before confirming
- Understand that custom items have no return options
Our Commitments:
- Use your data only for creating your order
- Delete personalization data 60 days after delivery
- Never share or sell customization information
Important: Custom products cannot be returned unless defective. Double-check everything before ordering.
5. Your Account & Data
You agree to:
- Provide accurate contact and shipping information
- Update details promptly if they change
- Keep your password secure
- Not use our site for illegal purposes
We'll handle your data according to our Privacy Policy.
6. Intellectual Property
What's Ours:
- Website design, content, logos, product images
- Custom personalization templates and designs
- Marketing materials and branding
What You Can't Do:
- Copy, reproduce, or resell our designs
- Use our brand name or logo without permission
- Scrape product data or images
- Create competing products using our templates
What You Own:
- The physical products you purchase
- Photos/content you upload for customization (but you give us temporary rights to print/use them for your order)
7. Shipping & Delivery
- Delivery times are estimates, not guarantees
- We're not responsible for courier delays beyond our control
- Wrong addresses = reshipping fees apply
- International shipping may have customs charges (your responsibility)
See our Shipping Policy for detailed information.
8. User Conduct
Prohibited Activities:
- Hacking, spamming, or disrupting our site
- Posting offensive content in reviews/comments
- Using bots or automated tools without permission
- Impersonating others or providing false information
- Attempting to bypass security features
Violation = Account termination + legal action if necessary.
9. Third-Party Services
We use trusted partners for:
- Payment processing (Razorpay, PayU, etc.)
- Shipping (India Post, Blue Dart, Delhivery, Delhi Parcel, etc.)
- Analytics (Google Analytics)
- Customer support tools
We're not responsible for third-party service failures or their privacy practices. Check their terms separately.
10. Product Disclaimers
We make every effort to ensure quality, but:
- Handmade items may have slight variations
- Colours may differ from photos due to lighting/screens
- Materials are described accurately but subjectively (e.g., "soft" fabric)
- Products are for personal use unless specified otherwise
No warranties beyond what's legally required in India.
11. Limitation of Liability
We're not liable for:
- Delayed deliveries due to courier/weather/strikes
- Product misuse or damage after delivery
- Indirect losses (lost business, profits, etc.)
- Issues with third-party services we don't control
Maximum liability = The amount you paid for your order.
This doesn't affect your statutory rights under Indian consumer law.
12. Returns & Refunds
Governed by our Refund Policy. Key points:
-
7 days to return non-personalized items
-
Free reverse pickup within India (2 attempts)
-
No restocking fees (we don't charge you extra)
-
Refunds in 1-3 days after inspection
-
Custom/personalized items can't be returned (unless defective)
13. Reviews & User Content
If you post reviews, comments, or photos:
- You grant us rights to use that content for marketing
- Content must be honest and not violate anyone's rights
- We may remove content that's offensive, false, or inappropriate
- You're responsible for what you post
We don't pre-approve reviews and aren't liable for user-generated content.
14. Dispute Resolution
Step 1: Contact us at sales@zingygifts.com to resolve issues directly
Step 2: If unresolved, we'll attempt mediation
Step 3: Legal disputes fall under Delhi jurisdiction and Indian law
We prefer solving problems through conversation, not courts.
15. Force Majeure
We're not responsible for failures caused by events beyond our control:
- Natural disasters, pandemics, wars
- Government restrictions or lockdowns
- Strikes, riots, or civil unrest
- Power outages, server failures, or cyber attacks
16. Governing Law
These terms are governed by Indian law, specifically:
- The Indian Contract Act, 1872
- Consumer Protection Act, 2019
- Information Technology Act, 2000
Jurisdiction: Courts in Delhi, India.
17. Changes to Terms
We may update these terms as our business evolves or laws change. Major changes will be notified via:
- Email to registered users
- Banner notification on our website
- Updated "Last Updated" date
Continued use after changes = Acceptance of new terms.
18. Contact & Support
Questions about these terms?
Zingy Gifts (Operated by Nexmark Digital)
📧 Email: sales@zingygifts.com
📞 Phone: +91 9289742008
📍 Address: C-11/8, Yamuna Vihar, Delhi - 110053
🗺️ Find Us on Google Maps
🏢 GSTIN: 07AMBPP9042J1ZT
Support Hours: Monday-Saturday, 9 AM - 6 PM IST
Quick Summary (TL;DR)
Use our site responsibly → Buy awesome gifts → We'll fulfill orders professionally → Custom items can't be returned unless defective → We protect your data → Issues? Contact us → Indian law applies
Bottom line: We're here to provide great personalized gifts with honest service. Treat us fairly, and we'll do the same.
